The Toujan Service Experience
Toujan Trading has always been your partner. We are committed to constantly innovate and develop technologies for infection prevention and control. As a distributor of medical devices (MD) consistent with current regulations and standards (UNI EN 285:2016), we also monitor the machinery installed under our partners’ brands, in order to provide our clients with maximum operational capacity over time and continuous effectiveness of the sterilisation process.
Customer service for Toujan Trading
Our Service is a form of assistance that goes beyond the typical after-sales services: not only maintenance and spare parts, therefore, but full and complete support able to guide Clinical Engineering Services from the early stages of a sterilization project, during the installation of the machinery in the CSSD and over the years.
The professionalism and technological and process skills that are made available to customers during each project are the real added value.
Customer care starts in the design stage: each request is processed by a diversified team working in synergy to find suitable solutions for each requirement.
ASSEMBLY AND INSTALLATION
Assistance, tests and checks, support to clinical engineering and operational technicians, organising and programming training for operational staff.
AFTER-SALES
Maintenance, assistance, original spare parts. Updates of IT tools and planning of specific training activities, with customized options.
Toujan’s Service Team
Authorized distributor for Cisa Group (Italy) & global leaders
The Service team is made up of specialists (IT, mechanical and electronics) and a network of certified technicians and service centres continuously trained. Together, we support customers in the UAE and around the world. In support of the technicians in the field, a back office team deals with requests for intervention and organizes the resolution also through the remote assistance help desk service.
Our Service: Figures
95% OF HIGH-PRIORITY INTERVENTIONS MANAGED WITHIN 8 HOURS
Contact
Assistance: service@toujantrading.com
24/7 Support: +971 50 502 4501
RMS Remote Maintenance System
The Remote Maintenance System (RMS) allows remote maintenance on steam autoclaves and washer-disinfectors. Using Ethernet with Internet access, technicians can connect to equipment and perform service through remote display of the touchscreen.
All functions
Cycle history
Alarms history
Current cycle
Update interface
Update PLC software
The RMS provides real-time problem diagnosis, reducing downtime of sterilizers or washer-disinfectors and ensuring continuous CSSD operation.
Services
Clinical Engineering
Maintenance services
Innovation in Sterilization
Clinical engineering services: skills and tasks
The Clinical Engineering Service CES (or biomedical technology management service) encompasses many activities and responsibilities within a local healthcare service and takes on specific characteristics according to the type of organisation and processes in which it is embedded.
The requirements of modern healthcare management have deeply changed. Clinical Engineering deals with identifying needs and defining the programmes and directions of the local healthcare service: it applies engineering concepts and technologies to the healthcare service and the technologies in use, including IT services. Clinical Engineering was set up to guarantee a high degree of safety and compliance of electromedical equipment, manage its maintenance and support the healthcare service in planning the purchase of new equipment.
Professional qualifications in the Clinical Engineering Service
There are generally three types of professionals within a CES:
 |
1. Clinical Engineers (engineering staff) |
 |
2. Biomedical and general electromedical equipment technicians (technical staff) |
 |
3. Secretarial and accounting services (administrative staff) |
Main tasks of a Clinical Engineering Service (CES)
Organization, coordination, programming
Strategic planning and operational management of all clinical engineering activities
Definition and expenditure of budget
Financial planning and budget management for technological acquisition and maintenance
Maintenance and testing of equipment
Technical oversight, preventive/corrective maintenance, and performance validation
One of the CES’s main tasks is undoubtedly to support the programming and planning of investments and the definition of a procurement plan for technological upgrade. Its activities are always in line with the economic constraints related to the budget and to relevant regulations. The application of “Health Technology Assessment” (HTA) methodologies allows it to consider and integrate multiple technical and organisational aspects.
Investment planning & procurement
When a healthcare facility is considering the purchase of new biomedical technologies, the Clinical Engineering Service, given its specific expertise, is responsible for preparing all the technical and regulatory acts relating to the investment. The Clinical Engineering Service works on drawing up technical specifications, conducts continuous market surveys, drafts specifications and evaluates bids.
Technology asset management
The Clinical Engineering Service is the entity with the greatest knowledge of biomedical technologies available on the market, including technologies relating to the sterilization process; it also has a clear picture of the current situation in its own facility. It manages the database of technologies in use at the company and knows their actual state of use. Thanks to the unequivocal identification of each device in use, it has data on the personal, technical and performance information of all electromedical equipment and this allows it to always have under control the current status and keep track of any changes or what needs to be renewed.
Efficiency, effectiveness & safety
In practice, by managing the whole technology assets, the CES must ensure the efficiency, effectiveness and safety status of the biomedical equipment over time, in accordance with the provisions of the specific technical regulations. It is therefore responsible for acceptance testing, test trials and safety checks, and for the formalization of all internal procedures concerning order processing, taking charge of the equipment and encoding its data in the company systems.
The Clinical Engineering Service will follow the technology over time, monitoring its activity by scheduling corrective and extraordinary maintenance, preventive maintenance, and calibrations and adjustments in accordance with the user manual or with specific regulations, as well as electrical safety checks, functional checks and any retrofitting for compliance.
Risk management & regulatory compliance
The CES is in fact responsible for managing use-related risk, and regulatory compliance of technologies used is a key aspect. Its detailed knowledge of the intrinsic hazards of the different types of equipment and information on their state of use, maintenance and obsolescence allow it to ensure the functionality and quality of the equipment and to provide the necessary information for risk assessment, in support of the Prevention and Protection Service.
In conclusion, a trusted partner such as a market-leading manufacturer with extensive experience in the development and maintenance of healthcare sterilization machinery can always be of use to a Clinical Engineering Service.
CES summary responsibilities:
- Risk assessment for healthcare workers and patients
- Calculating technological obsolescence of existing machines
- Calculating workload of existing technologies
- Knowing the care network and diagnostic pathways
- Decision making with full regulatory knowledge
Toujan Services
Authorized distributor for Cisa Group (Italy) & global leaders
Related Products
Explore our comprehensive range of sterilization solutions
The Toujan Service Experience
As an authorized partner, we bring the same commitment to innovation and support that defines the world’s leading sterilization brands.
Toujan Trading has always been your partner. We are committed to constantly innovate and develop technologies for infection prevention and control. As a distributor of medical devices consistent with current regulations (UNI EN 285:2016), we monitor machinery installed under our partners’ brands to provide maximum operational capacity and continuous sterilisation effectiveness.
Our Service Process
Preliminary Stages
Planning and design of sterilization departments (CSSD and WSD), support to clinical engineering, evaluation of washing-disinfection and sterilization technologies.
Assembly & Installation
Assistance, tests and checks, support to clinical engineering, training for operational staff.
After-Sales
Maintenance, original spare parts, IT tools updates, training activities with customized options.
Service Figures
Specialised field technicians
Help desk specialists
Pieces of equipment maintained
Interventions per year
95% of high-priority interventions managed within 8 hours
RMS Remote Maintenance System
The Remote Maintenance System allows remote maintenance on steam autoclaves and washer-disinfectors. Using Ethernet with Internet access, technicians can connect to equipment and perform service through remote display of the touchscreen.
All functions
Cycle history
Alarms history
Current cycle
Update interface
Update PLC software
Clinical Engineering
The Clinical Engineering Service (CES) encompasses many activities and responsibilities within a local healthcare service. It applies engineering concepts and technologies to the healthcare service, including IT services, to guarantee safety and compliance of electromedical equipment, manage maintenance and support purchasing planning.
Professional qualifications
- Clinical Engineers
- Biomedical technicians
- Administrative staff
Main tasks
- Risk assessment
- Technology obsolescence
- Workload calculation
- Regulatory compliance
Related Products
CSSD
Sterile Processing Department
RESEARCH
Innovation & Development
CONSUMABLES
Quality supplies